REFUND POLICY

Return and Exchange Policy:

1. Returns and exchanges are applicable only if the product is received in a damaged condition.
2. To initiate a return or exchange, a complete unboxing video must be recorded from start to finish without any cuts, edits, or blurs.
3. The damage must be clearly visible in the recorded video.
4. The unboxing video, along with a written description of the issue, must be submitted through our official customer support channel within 48 hours of receiving the product.
5. Our team will review the submitted video and details to verify the claim.
6. If the claim is approved and meets our criteria, further instructions for return or exchange will be provided.
7. The product must be returned in its original packaging along with all accessories and documents.
8. Return shipping charges may be covered by us if the issue is confirmed as a manufacturing defect.
9. Refunds or exchanges will be processed after the returned product is received and inspected.
10. This policy is applicable only for damaged products. Requests for any other reasons will not be accepted.
11. Eligible return requests must be initiated within 48 hours of delivery. Once approved (usually within 1 working day), replacement or exchange will be delivered within 7–10 business days.
12. If an exchange is not possible, a refund will be issued to the original payment method within 10–15 business days.
13. As our products are personalized, returns or exchanges are generally not allowed. However, exceptions will be made for items received in a damaged condition.

We appreciate your cooperation in following these guidelines to ensure a smooth return and exchange process. For any further assistance, please contact our customer support team at cs@elandor.in.